Luckygreen Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Luckygreen Casino in relation to your use of the website, related services and any games or features made available through the website. They apply to every visit, account activity, deposit, withdrawal, wager and other use of the services. Additional terms may apply to individual games, payment methods, promotions, competitions or campaigns. Those additional terms will be made available where relevant and should be read before you participate.

By accessing the website or using the services, you agree to comply with these terms and all applicable laws. If you do not agree, you must stop using the website and should not open or maintain an account. We may update these terms from time to time. Changes may be published on the website, and your continued use after an update may be treated as acceptance of the revised terms. You should review this page regularly.

Eligibility and lawful use

• You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location.
• You must use the services only where online gambling is lawful for you to do so.
• You are responsible for checking the laws that apply to your location before registering or playing.
• You must provide accurate, current and complete information when creating or using an account.
• You must not use the website on behalf of another person, or allow another person to access your account.
• You must not use the services for unlawful activity, fraud, money laundering, abuse, harassment or any other improper purpose.

We may refuse access, decline an application, restrict an account or stop providing a service where we reasonably believe that a user is not eligible, has breached these terms, has provided inaccurate information, or may create a legal, security or operational risk. Any action taken will be handled in accordance with applicable law and relevant account or transaction circumstances.

You may be required to register an account before accessing particular services. You may generally maintain only one personal account unless we expressly approve otherwise. Account details must belong to you and must not be created using a false name, misleading information or another person’s identity. You must promptly update information if it changes.

To meet legal, regulatory, security or risk-management requirements, we may ask you to verify your identity, age, address, payment method or source of funds. You agree to provide information and documents that are reasonably requested for these purposes. Until verification is completed, access to some services or transactions may be delayed, limited or unavailable. Information provided for verification should be genuine, readable and current.

Keeping your account secure

• Keep your username, password and other account credentials confidential.
• Use a strong password and do not reuse it where possible.
• Log out after using the website on a shared or public device.
• Tell us promptly if you suspect unauthorised access, lost credentials or unusual account activity.
• Do not sell, transfer, lend or otherwise make your account available to another person.

You are responsible for activity carried out through your account to the extent permitted by law, including activity resulting from your failure to keep credentials secure. We may suspend access while investigating suspected unauthorised use, fraud, technical problems or a breach of these terms. We may also require a password reset or additional verification before access is restored.

You may request closure of your account at any time, subject to any required verification, unsettled transactions or legal obligations. Account closure does not remove rights or obligations that arose before closure. We may retain information where required for legal, regulatory, fraud-prevention, dispute-resolution or record-keeping purposes.

Available payment methods, processing conditions and any applicable transaction rules are shown through the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. Payments from unknown, unauthorised or suspicious sources may be rejected, reversed or subject to further checks.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed or declined because of verification requirements, payment-provider rules, technical issues, security controls, inaccurate information or other circumstances outside our reasonable control. We do not promise a particular processing time unless a specific term is expressly provided for the relevant service.

You must not use the account as a bank account, payment-processing service or means of transferring funds to another person. We may review deposits and withdrawals to identify unusual patterns, fraud, chargebacks, payment misuse or other activity that may breach these terms or applicable law. Where necessary, funds may be held while checks are completed.

Games and wagers

Game rules, available markets, stake options, outcome information and any relevant restrictions may vary between products. You are responsible for reading the displayed rules before placing a wager. A wager is normally treated as confirmed when it is accepted by the relevant system. You should check your account history and contact the appropriate support channel through the website if a transaction appears incorrect.

Results are determined by the applicable game system, random number process, event result or other stated settlement method. We may correct an obvious error, cancel or void an affected transaction, or take other reasonable action where a technical fault, pricing error, system issue, display error, communication problem or similar circumstance has affected the transaction. Any correction will be made consistently with the applicable rules and law.

You must not interfere with the website, manipulate a game, exploit a software fault, use automated tools without permission, introduce malicious code or attempt to obtain an unfair advantage. Suspected collusion, fraud, abuse of a technical error or other prohibited conduct may result in account restrictions, transaction review, cancellation of affected activity or further action where appropriate.

Promotions and offers

Promotions, bonuses, rewards and special offers are subject to their own terms. These may state eligibility requirements, qualifying activity, expiry conditions, wagering or playthrough requirements, restrictions, maximum values, withdrawal conditions and other limitations. You should read the complete offer terms before accepting or using an offer. If there is a conflict between these general terms and specific promotional terms, the specific promotional terms will apply to that offer to the extent of the conflict.

We may amend, withdraw or refuse a promotion where permitted by law, including where there is suspected misuse, technical error, duplicate participation, fraud or a breach of the relevant offer terms. A promotion must not be used to conceal the source of funds, avoid account controls or support activity that is otherwise prohibited.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before playing, keep track of the time and money you spend, and take regular breaks. Do not gamble when upset, under the influence of alcohol or other substances, or when doing so may affect essential expenses.

• Do not chase losses or increase stakes to try to recover money.
• Consider using available deposit, spending, time or session controls where offered.
• Take a break or request account restrictions if gambling stops feeling enjoyable or manageable.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about someone else’s gambling, encourage them to seek appropriate support.

We may apply safer-gambling measures, including limits, cooling-off periods, account restrictions or account closure, where requested by you or considered necessary. A restriction may affect access to games, deposits, promotions or other services. You should not attempt to avoid a restriction by opening another account.

Website content, liability and privacy

We aim to keep the website accurate and available, but services may occasionally be interrupted by maintenance, telecommunications problems, security events, software faults or circumstances beyond our reasonable control. To the extent permitted by law, we do not guarantee that the website will always be uninterrupted, error-free or suitable for every purpose.

You must use your own device, internet connection and security software responsibly. We are not responsible for loss caused by your failure to protect your account, use of an insecure device, unauthorised access resulting from your actions, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under applicable Australian consumer law.

Personal information is handled in accordance with the applicable privacy notice and relevant privacy laws. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, verification, payments, security, fraud prevention, customer support, responsible gambling and legal compliance, as described in the privacy information made available on the website.

These terms are intended to operate subject to applicable Australian law and any other mandatory law that applies to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. If you have a question about these terms, please use the contact or support option made available on the Luckygreen Casino website.