Responsible Gaming

Casino games are games of chance. Outcomes are determined by chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing session does not make a win more likely. It is important to treat every wager as money spent on entertainment rather than as an investment or a reliable source of income.

Only gamble with money you can afford to lose after essential costs have been paid. Essential costs may include rent or mortgage payments, food, utilities, transport, education, healthcare, debt repayments and other regular commitments. Do not use money set aside for these needs, and do not borrow money to gamble.

• Set a gambling budget before you begin and stay within it.
• Decide how long you will play before starting a session.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Keep gambling separate from household, bill and savings accounts where possible.
• Never chase losses by increasing your stakes or continuing for longer than planned.
• Remember that wins are not guaranteed and losses cannot always be recovered.

A budget should be realistic and should not affect your ability to meet everyday responsibilities. If your circumstances change, such as through a change in income, employment, health or family commitments, review your gambling budget immediately and consider taking a break.

Planning your gambling in advance can make it easier to keep control. Luckygreen Casino may make responsible gaming tools available through account settings or customer support. Depending on the service and the options available, these tools may allow you to set spending, deposit, loss or time limits, take a temporary break, or request account closure.

Limits work best when they are selected before you start playing and are set at an amount that fits comfortably within your personal budget. A limit should not be treated as a target. If you reach it, stop gambling rather than trying to find another way to continue.

Consider using the following safeguards

• Deposit or spending limits can help control the amount added to your account.
• Time reminders can help you notice how long you have been playing.
• Session breaks can create space to review your decisions before continuing.
• Temporary time-outs can help if you want to step away for a defined period.
• Self-exclusion or account closure can provide stronger protection when you no longer want to gamble.
• Blocking software, banking controls and device settings may provide additional support.

If you want to change a limit or close your account, use the available account controls or contact the relevant support channel through the website. We will apply requests in line with the applicable process and requirements. A limit or break is not a guarantee that gambling-related harm will be resolved, so consider seeking independent support as well.

Do not create another account or use another person's account to get around a limit, break or exclusion. Accounts should be used only by the person registered to them. If you believe someone else may be using your account, change your password, secure your devices and contact support through the website.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not notice the problem until it has caused significant stress. You do not need to wait for a crisis before asking for help.

Signs that gambling may be becoming difficult to control include:

• Spending more time or money gambling than you intended.
• Trying to reduce or stop gambling but being unable to do so.
• Chasing losses or gambling to recover money already lost.
• Borrowing money, selling belongings or using credit to gamble.
• Missing bills, work, study, appointments or family responsibilities because of gambling.
• Feeling anxious, irritable, secretive, guilty or distressed about gambling.
• Thinking about gambling frequently or planning your day around it.
• Hiding gambling activity or financial transactions from people close to you.
• Continuing to gamble despite problems with relationships, work, health or money.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs sound familiar, stop and take a break rather than trying to win back losses. Review your recent activity, remove access to available gambling funds, and speak with someone you trust. A qualified counsellor or gambling support service can help you understand what is happening and develop a plan that suits your circumstances.

You can also support another person without judging or blaming them. Choose a calm time to talk, explain what you have noticed, listen to their concerns and encourage professional help. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling secret. If there is an immediate risk to someone's safety, contact emergency services or seek urgent help in your local area.

Support is available throughout Australia through gambling help services, health professionals, financial counsellors and community organisations. These services can provide confidential guidance about gambling behaviour, budgeting, debt, relationships and emotional wellbeing. You can seek help for yourself or for a family member, partner, friend or colleague.

To find suitable assistance, look for a recognised gambling support service in your state or territory, speak with your general practitioner, or contact a qualified mental health or financial counselling provider. Service availability and methods of support may vary, including telephone, online and face-to-face options. If you are unsure where to start, a healthcare professional or community service can help direct you.

Luckygreen Casino is intended for adults who meet all applicable legal requirements. Do not allow children or other unauthorised people to access your account. Keep your login details private, use a strong password, enable available security features and log out on shared devices. Parents and carers should consider device controls, payment protections and open conversations about the risks of gambling.

Do not gamble if you are under the legal age, if gambling is prohibited where you are located, or if you are not permitted to use the service. You are responsible for understanding and following the laws that apply to you. Account verification and other checks may be required to protect players, prevent misuse and meet applicable obligations.

Our approach to responsible gaming

We aim to provide clear information and practical tools that support informed decisions. Responsible gaming is a shared responsibility. Players should monitor their behaviour and use available safeguards, while we may provide account controls, educational information and processes for breaks, limits and exclusion. We may also take steps where activity raises concerns or where required by applicable rules.

If you have a concern about your gambling, account activity or access to responsible gaming features, use the support options available on the Luckygreen Casino website. Please provide enough information for your request to be understood, but do not send passwords, payment card details or other sensitive information through an unsecured channel.

Taking a break is a positive step, not a failure. Whether you need a short pause, a longer exclusion or professional advice, acting early can reduce harm and make it easier to regain control. Luckygreen Casino encourages every player to gamble within their means and to seek support whenever gambling stops feeling enjoyable or manageable.