Privacy Policy

To provide an online casino account and related services, Luckygreen Casino may handle information that identifies you or is reasonably capable of being connected with you. The information collected depends on how you use the website, the services you request and any legal or security checks that apply.

Account and contact information

This may include your name, date of birth, residential or postal details, email address, username, account preferences and other information you provide when registering or updating an account. We may also keep records of communications with you, including questions, complaints, requests and support conversations. Information may be collected when you open an account, complete a form, contact support, use account tools or otherwise interact with the website.

Identity and verification information

Where verification is required, we may collect information from identity documents or other materials used to confirm your identity, age, location or eligibility to use the services. This can include document details, images, verification results and information supplied during security checks. Such information is handled for verification, fraud prevention, account protection and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related payment activity. Payment information may be processed through external payment providers. We may receive information needed to confirm a transaction without receiving or storing every detail associated with your payment method.

Device, usage and cookie information

When you use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device information, language settings, pages visited, approximate location, access times and interactions with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website usage and help maintain security.

We use personal information for purposes connected with operating, securing and improving the website and the services made available through it. The information we handle helps us provide a functional account, process activity, meet applicable obligations and respond to player needs. These purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility where required.
• Carrying out anti-fraud, anti-money laundering, security and responsible gambling checks.
• Providing customer support, responding to questions and handling complaints or requests.
• Communicating with you about your account, service updates, security matters and changes to website terms or policies.
• Sending marketing communications where you have provided consent or where otherwise permitted, while respecting your available choices.
• Monitoring website performance, diagnosing technical issues and improving usability.
• Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the services.
• Protecting the website, our players and others from misuse, unauthorised access, suspicious activity or other harm.

We may combine information from different interactions to keep account records accurate, identify unusual activity, provide relevant support and apply security controls. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

Marketing choices

Marketing messages may include information about services, website features or promotions. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing available account preferences or contacting us using the details in the data rights section below. You may still receive essential service, account or security communications where they are necessary for your account.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, fraud prevention services, technical providers or other parties involved in supporting the website. We may use this information to confirm account details, assess security risks, process transactions or meet applicable obligations. We expect information received from these sources to be handled for appropriate and relevant purposes.

When information may be shared

We may share information with service providers that help operate the website and provide services on our behalf. These providers may support identity verification, payment processing, fraud detection, technology, hosting, customer support, communications, analytics, security or professional services. They are expected to handle information for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where necessary to protect players, prevent fraud or unlawful activity, enforce applicable terms, respond to valid legal requests, resolve disputes or meet legal and regulatory obligations. If information is transferred or accessed outside Australia, appropriate handling arrangements may apply as required by relevant privacy rules.

How information is protected

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, authentication procedures and secure handling practices. Access to information may be limited to people and providers who need it for legitimate business, service, security or compliance purposes.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should protect your login details, avoid sharing passwords and contact us promptly if you suspect unauthorised account activity. We may take steps to verify requests and secure an account before discussing personal information.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for account access, website operation, security and session management. Others may help remember settings, measure website performance or understand how visitors use the website. You can manage or block cookies through your browser settings. Restricting certain cookies may affect website functions or the way services operate.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@luckygreencasinos-aud.com. Please clearly describe your request and provide enough information for us to understand which account or records it concerns. We may need to confirm your identity before responding, so that personal information is not disclosed to an unauthorised person. We may also ask for clarification if a request is broad or unclear.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the requested correction where possible.
• Deletion: ask us to delete personal information that is no longer required or that may be removed, subject to legal, security and operational requirements.
• Marketing consent: withdraw consent to marketing by contacting support@luckygreencasinos-aud.com or using an available unsubscribe or account preference option.

A deletion request may not result in immediate removal of every record. We may need to retain certain information to meet legal obligations, prevent fraud, resolve disputes, maintain transaction records, protect the security of the services or establish, exercise or defend legal rights. Where appropriate, we may restrict how retained information is used. Closing an account does not automatically remove records that must be kept for a period required by law.

Complaints and questions

If you have a question about this policy or believe your personal information has not been handled appropriately, please contact support@luckygreencasinos-aud.com. Providing relevant details will help us understand the issue and review it efficiently. We may keep a record of your request and our response for support, security, accountability and legal purposes.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain informed about how information is handled.